mbiwin Privacy Policy

1. Introduction

This Privacy Policy is issued by mbiwin ("we", "our platform" or "mbiwin") to govern how we handle the personal information of users who register and use the online gambling services we provide. The mbiwin platform operates under international licensing and is committed to ensuring every user is treated with full integrity and transparency in data management.

By registering an account with mbiwin or continuing to use our platform, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully before using any of our services.

2. Information We Collect

In the course of providing our services to you, mbiwin collects several categories of personal information as follows:

a) Account Registration Information

• Full name as shown on a valid identity document
• Identity card number (MyKad) or passport number for foreign nationals
• An active email address
• A mobile phone number registered in Malaysia
• Date of birth for age verification purposes (minimum age 21)
• Username and password that you create yourself

b) Financial and Transaction Information

• Touch 'n Go eWallet details, DuitNow ID or online banking account information (FPX) for processing deposits and withdrawals
• Crypto wallet address (USDT, BTC, ETH) if you use a crypto payment method
• Records of all deposit, withdrawal and betting activity on the platform

c) Technical Information

• Your device's IP address when accessing the platform
• Type and version of web browser used
• Your device's operating system
• Login and logout timestamp logs
• Cookie and session data related to your use of our website

d) Additional Information for KYC

To comply with Know Your Customer (KYC) procedures required by international licensing, we may request additional documents such as a copy of your MyKad, bank statement or proof of residence when needed.

3. Purpose of Using Your Personal Data

mbiwin only uses your personal information for purposes that are lawful and relevant to the services we provide, namely:

• To verify your identity and age during the new account registration process
• To process deposit and withdrawal transactions securely and accurately
• To provide 24/7 effective customer support
• To detect and prevent fraud, money laundering or activities that breach our terms of use
• To comply with legal obligations and the requirements of international licensing bodies
• To send account-related notifications such as transaction confirmations, password changes and security updates
• To improve mbiwin products and services based on aggregated, anonymised usage patterns
• To inform you about mbiwin promotions, bonuses and the latest offers — if you have given consent to receive marketing communications

4. Sharing and Disclosing Information

mbiwin takes a firm stance on sharing user data. We do not sell, rent or disclose your personal information to any third party for their own commercial purposes. However, there are limited circumstances where information sharing may occur:

a) Authorised Service Providers

We share only the necessary information with companies that help us operate the platform, such as payment processors, identity verification service providers and data hosting companies. All these parties are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

b) Legal and Regulatory Requirements

mbiwin may be required to disclose certain information when requested by competent authorities, valid court orders, or international licensing bodies that regulate our operations. In such situations, we will disclose only the minimum information required.

c) Fraud Investigations

To protect all users of our platform, mbiwin may share relevant information with authorities or fraud prevention organisations where there is solid evidence of fraudulent activity, money laundering or criminal use.

5. Data Security Measures

mbiwin implements multiple layers of security controls to ensure your personal data remains protected at all times:

• 256-bit SSL/TLS encryption for all communications between servers and user devices
• Role-based access control — only staff with assigned authority can access sensitive data
• Continuous monitoring of suspicious activity by our security team
• Regular security testing by independent auditors
• Established incident response procedures in the event of a data breach
• Passwords are stored in an irreversible hashed format — even our own staff cannot view your password

6. Cookies and Tracking Technologies

mbiwin uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functions such as login session management and form security. These cookies cannot be disabled.
• Performance Cookies: Help us understand which pages are visited most often and how users interact with the platform, for technical improvement purposes.
• Preference Cookies: Save your choices such as display language and account settings so they do not need to be set again each time you log in.

You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some parts of the mbiwin platform.

7. Your Rights as a User

As a responsible platform, mbiwin recognises and respects your rights regarding personal data, which include:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: You may ask us to correct information that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you may request that your personal data be deleted, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: You may ask us to limit how we use your data in certain circumstances.
• Right to Withdraw Consent: If you have previously given consent to receive marketing communications, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our customer support team via live chat or email. We will process your request in accordance with established internal procedures.

8. Data Retention

mbiwin retains your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or for as long as your account is active. Once an account is closed, we will retain transaction records and identity verification information for the period required by applicable licensing and legal requirements.

Once the specified retention period has ended, your data will be securely deleted or anonymised in accordance with our security procedures.

9. Changes to This Privacy Policy

mbiwin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operating practices, new licensing requirements, or applicable legal changes. Any material changes will be communicated through:

• A clear notice on the mbiwin platform homepage
• A notification email to the address registered in your account
• An updated effective date at the top of this document

Continued use of the mbiwin platform after a change notice has been issued will be considered your acceptance of the updated version of the Privacy Policy. If you do not agree with the changes made, please contact us before continuing to use the service.

10. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the mbiwin support team: